Associate Manager Operation - Aviation Services

JOB PURPOSE

Responsible for the installation, testing, commissioning, operation, and maintenance of GPU, PCA, and PW systems to ensure 100% usage and maximum utilization, thereby maximizing the company's revenue.

ORGANISATION CHART

1. CEO GEMS (SBU of GADL)

2. Business Head (Aviation Services)

3. Administration

4. Commercial & Contracts (Procurement, Stores)

5. Finance & Accounts

6. Operations & Maintenance

KEY ACCOUNTABILITIES

1.

Installation and Commissioning

• Coordinate the installation, testing, and commissioning of new GPU & PCA units for the terminal.
• Ensure the timely installation and commissioning of 80 new units and 22 PW systems.
• Coordinate the testing and commissioning, and takeover of potable water facilities.
• Close all punch points and ensure adherence to DLP obligations and compliance with contractual obligations.

• Key Performance Indicators

  : Timely installation, successful commissioning, and compliance with contractual obligations.

2.

Operations & Maintenance (O&M) Control of BME Systems

• Ensure timely completion of Preventive Maintenance (PM) and Breakdown Maintenance (BM) activities.
• Monitor equipment output performance and compare with rated performance efficiency.
• Initiate and formalize budgetary approvals for spare purchases and forward them to the Purchase section.
• Track spares consumption during maintenance and ensure the availability of critical spares in case of emergencies.
• Monitor power consumption and analyze trends with baseline data.
• Ensure smooth data transmission with IT network coordination.

• Key Performance Indicators

  : Equipment efficiency, spares availability, and power consumption analysis.

3.

Serviceability & Availability

• Ensure 100% serviceability and 99% availability of BME systems at 100% performance levels.
• Collect and act on feedback from customers to assess the reliability and satisfaction level of services.
• Ensure no delays to flight movement due to BME services.
• Achieve zero revenue leakage and ensure 100% usage of BME services by all airlines.

• Key Performance Indicators

  : Serviceability and availability percentage, customer feedback score (4+/5), zero delays, and revenue leakage.

4.

Monitoring and Reporting

• Prepare and track records of operations and maintenance activities, including energy consumption, water consumption, and serviceability reports.
• Ensure timely MIS (Management Information System) presentations as per set timelines.

• Key Performance Indicators

  : Timeliness of reports and MIS, accuracy of data.

5.

SOP Review and Process Improvement

• Review and prepare SOPs and ensure 100% process coverage under SOP.
• Implement continuous improvement initiatives such as 5S, Kaizen, and participate in group-level CIP & BLIP competitions.

• Key Performance Indicators

  : Process coverage under SOP, implementation of quality initiatives.

6.

Training & Certification

• Impart training to the BME operations team, GHA's & airlines; ensure regular training sessions as per site requirements.
• Ensure operations are carried out by certified, trained personnel.

• Key Performance Indicators

  : Successful certification of personnel, number of training sessions conducted.

7.

Audit Management

• Resolve audit-related issues and ensure no adverse remarks in audit reports.
• Timely closure of audit findings and no repeat observations.

• Key Performance Indicators

  : Timely audit resolution and zero repeat observations.

EXTERNAL INTERACTIONS

1. GHA's and Airlines

   : Address concerns related to BME services and ensure 100% usage.

2. Vendors, Suppliers & AMC Contractors

   : For equipment, spares, and maintenance contracts.

3. External Auditors

   : For audits and compliance checks.

4. DIAL (Delhi International Airport Limited)

   : Coordination with EMC, project & engineering teams, aviation services team, safety & airside ops team.

5. Security Agencies

   : For security compliance.

INTERNAL INTERACTIONS

1. MAG (Maintenance and Ground Operations Group)

   : Coordination on maintenance and operations.

2. Other Sections

   : Revenue, finance, purchase, administration, etc.

3. AMC Service Providers

   : Coordination for maintenance and service support.

4. Auditors

   : Coordination for audit-related activities.

FINANCIAL DIMENSIONS

• Asset base of ?40 Cr.
• Spare consumption cost: ?1 - ?1.5 Cr.
• AMC & OPS contract worth ?3 Cr.

OTHER DIMENSIONS

• Technical Competencies

  :
• Knowledge of operations aspects and interaction of equipment.
• Proficiency in PLC, DCS operating modes.
• Ability to respond to emergencies.
• Ownership and autonomous maintenance of equipment.
• Tracking of operations loss & gain.

EDUCATION QUALIFICATIONS

• Required

  :
• Full-time B.Tech (Mechanical/Electrical) from an AICTE-recognized institute affiliated to a state technical university with 6-8 years of relevant experience.
• Or, full-time Technical Diploma (Mechanical/Electrical) from a recognized institute under the state board of technical education with 10-12 years of relevant work experience.

RELEVANT EXPERIENCE

• Technical Competencies

  :
• Expertise in operations and maintenance of airport equipment (GPU, PCA, PW systems).
• Experience with HT/LT and HVAC systems.
• Familiarity with PLC and DCS systems.

• Behavioral Competencies

  :
• Personal Effectiveness
• Networking & External Orientation
• Teamwork & Interpersonal Influence
• Execution & Results Orientation
• Planning & Decision Making
• Problem Solving & Analytical Thinking

COMPETENCIES

• Personal Effectiveness

• Social Awareness

• Entrepreneurship

• Problem Solving & Analytical Thinking

• Planning & Decision Making

• Capability Building

• Strategic Orientation

• Stakeholder Focus

• Networking

• Execution & Results

• Teamwork & Interpersonal Influence