Associate - Logistics

As an Associate - Driver Operations at Laundryheap, you will play a crucial role in maintaining operational excellence by ensuring smooth driver onboarding, monitoring live logistics, planning routes, and resolving real-time issues. Your responsibilities will include: - **Driver Onboarding & Recruitment:** - Conduct outbound calls and video sessions with potential drivers to guide them through the onboarding process. - Assess driver readiness and ensure compliance with company policies. - Coordinate background checks, training, and activation of driver accounts. - Provide timely updates to stakeholders on onboarding progress. - **Planning Operations & Route Management:** - Monitor real-time delivery operations to ensure smooth route execution and timely order completion. - Provide live support to drivers during their shifts via chat, calls, or internal platforms. - Optimize route plans for maximum efficiency. - Identify and resolve on-route issues proactively. - **Driver Support & Performance:** - Record driver interactions and escalate unresolved issues for resolution. - Ensure sufficient driver coverage to meet live demand across different time zones. - **Operations & Project Support:** - Contribute to team goals by supporting projects aimed at improving operational workflows. - Maintain internal documentation and knowledge bases. - Track KPIs, flag performance bottlenecks, and ensure SLA adherence. - Collaborate with internal teams across different regions for smooth operations. **Qualifications Required:** - Bachelor's degree or equivalent. - 3-5 years of experience in operations, support, or logistics. - Proven experience in driver or agent onboarding and live operational environments. - Excellent verbal and written communication skills. - Ability to manage high-pressure, fast-paced environments. - Experience in night shifts/rotational shifts. - Proficiency in email and chat support tools, Google Sheets/MS Excel. - Stakeholder management skills. - Empathetic, proactive, and solution-oriented mindset. **Preferred Skills:** - Experience in international support chat and voice. - Background in startups, logistics, or last-mile delivery operations. - Familiarity with live route planning tools and CRM systems. - Analytical mindset and comfort with operational data. - Ability to work independently and within a team. Laundryheap offers a work schedule of 9-hour shifts, 5 days a week, including rotational shift timings and night shifts. The office-based role is located in Bengaluru. Join Laundryheap to be part of a high-growth, international startup that values innovation, ownership, and offers quick growth potential. If you are ready to revolutionize last-mile logistics, apply now and become part of the Laundryheap journey.,