2.0 - 6.0 years

0 Lacs

guwahati, assam

On-site

As a potential candidate for the position, your responsibilities will include: - Verifying and collecting valid documents such as License, Aadhaar, PAN, Photo, etc., from new drivers during the onboarding process. - Maintaining manual records accurately and promptly. - Conducting verifications using original documents only and attempting to obtain a reference from the driver's previous employer. - Ensuring that trips are opened in the ERP system on the same day they occur. - Managing smooth vehicle handovers and takeovers for local vehicles with thorough checks. - Noting and reporting any missing company assets on the manual form and documenting recovery voucher details. - Arranging timely fooding transfers for local drivers and tracking follow-ups with HOD approval. - Processing transactions using the HAPPY card. - Submitting daily driver and vehicle attendance reports by 4 PM daily and ensuring no discrepancies in attendance data. - Supervising local fleet operations, addressing loading/unloading issues, and resolving incidents of shortages, damages, or leakage at customer premises. - Motivating drivers to count materials, ensure proper sealing, and conduct lock checks. - Providing morning and evening vehicle status and activity reports. - Addressing fuel, toll, parking, and fooding issues and ensuring all expenses comply with company policies. - Managing timely fuel distribution to local vehicles in compliance with company norms. - Conducting route surveys of Guwahati and surrounding areas for optimized routes. - Taking corrective actions for incidents such as driver absconding, theft of battery, tires, or fuel. This is a full-time position with benefits such as health insurance, leave encashment, and Provident Fund. The work schedule is a day shift, and the ideal candidate should have at least 2 years of experience in fleet management. The work location is in person.,

Posted 6 hours ago

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Associate - Driver Operations (Voice Process) Laundryheap

3.0 - 7.0 years

0 Lacs

karnataka

On-site

Laundryheap is an award-winning, industry-leading startup that is revolutionizing the laundry and dry cleaning industry. Operating across 14 global markets and rapidly expanding in Europe, Asia, and North America, we take pride in our ability to deliver clean clothes within 24 hours, setting us apart as one of the fastest services in the business. As an Associate - Driver Operations reporting to the Assistant Regional Manager, you play a crucial role in maintaining operational excellence. Your responsibilities include ensuring seamless driver onboarding through calls and video interactions, monitoring driver activity in real-time, planning efficient routes, and resolving any issues that may arise promptly. Your key responsibilities will involve planning operations and route management by monitoring delivery operations in real-time to ensure smooth execution and timely completion of orders. You will provide live support to drivers during their shifts, optimize route plans for maximum efficiency, and proactively address on-route issues such as delays, misrouted items, or driver emergencies. Moreover, you will be tasked with recording driver interactions, escalating unresolved issues, and ensuring sufficient driver coverage to meet demand across different time zones. Additionally, you will contribute to team goals by initiating or supporting projects aimed at enhancing operational workflows, maintaining internal documentation and knowledge bases, tracking KPIs, and collaborating with internal teams across the UK, US, and Singapore for smooth cross-regional operations. To excel in this role, you are required to hold a Bachelor's degree or equivalent and possess 3-5 years of experience in operations, support, or logistics, preferably with international exposure. You should have proven experience in driver or agent onboarding, excellent communication skills, the ability to thrive in high-pressure environments, and proficiency in email and chat support tools. Experience in night shifts/rotational shifts, stakeholder management, and proficiency in Google Sheets/MS Excel are also essential. Preferred skills include prior experience in international support chat and voice, familiarity with startups, logistics, or last-mile delivery operations, knowledge of live route planning tools and CRM systems, an analytical mindset, and the ability to work independently and collaboratively within a team. The work schedule for this role consists of 9-hour shifts, 5 days a week with 2 rotational week-offs, providing you with the opportunity to be part of a high-growth, international startup that values innovation and ownership. You will have the chance to work with global teams, make a significant impact in day-to-day logistics, and grow within a flat team structure that offers high visibility and quick growth potential. If you are ready to revolutionize last-mile logistics and be part of the Laundryheap journey, we encourage immediate joiners in Bengaluru to apply now. Join us and be a part of our exciting journey towards transforming the industry.,

Posted 1 week ago

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