Associate It Manager

Associate IT Manager - Chennai

IT asset management

Key Responsibilities:

• IT Asset Management:

• Manage the complete lifecycle of IT assets including procurement, deployment, tracking, and retirement.
• Maintain accurate records in asset management systems and ensure audit compliance.
• Optimize asset usage and enforce company policies regarding asset handling.

• Ticketing System Implementation & Management:

• Lead the implementation and customization of IT ticketing systems (e.g., ServiceNow, Freshservice, Jira).
• Design service workflows, escalation paths, and user roles.
• Provide training to IT staff and end-users on best practices and usage.

• Mac & JAMF Administration:

• Oversee the deployment, configuration, and maintenance of Mac devices across the organization.
• Manage Apple devices using

  JAMF Pro

  , including policies, patching, and compliance.
• Troubleshoot and support macOS environments and integrations with enterprise tools.

• Network Administration:

• Support the daily operations of network infrastructure including firewalls, switches, wireless APs, and VPNs.
• Perform routine monitoring, performance tuning, and upgrades.
• Assist in designing secure, scalable, and resilient network architectures.

• Communication & Team Collaboration:

• Serve as a liaison between IT and business units to understand and fulfill technology needs.
• Provide regular updates, documentation, and reporting on project and support activities.
• Ensure clear communication of technical issues to both technical and non-technical audiences.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 79 years of relevant IT experience, including:
• IT asset management tools (e.g., Lansweeper, ServiceNow Asset Management).
• Ticketing systems implementation or administration.
• JAMF Pro administration and Mac endpoint management.
• Network administration experience with Cisco, Fortinet, or similar platforms.
• Strong analytical, troubleshooting, and organizational skills.
• Excellent interpersonal and written communication abilities.

Preferred Certifications (a plus):

• ITIL Foundation
• JAMF Certified Admin
• Apple Certified Support Professional (ACSP)
• CompTIA Network+
• CCNA or Microsoft Azure Administrator Associate

Work Environment:

• Complete On-site
• May require occasional off-hours support or travel
• Dynamic, fast-paced team environment