Associate IT Admin

Associate

Key Responsibilities

Technical Support

• Provide first-level support for employees on hardware, software, and basic networking issues.
• Troubleshoot and resolve common desktop, laptop, and printer problems.
• Support users with password resets, email access, and MS Office/O365 tools.

System & Network Assistance

• Assist in installing and configuring operating systems and applications.
• Support setup of user accounts, access permissions, and hardware.
• Help maintain basic network connectivity (Wi-Fi, VPN, LAN troubleshooting).

IT Asset & Documentation Management

• Maintain IT asset inventory (laptops, peripherals, licenses).
• Log and track issues using the IT help desk/ticketing system.
• Document troubleshooting steps and solutions for knowledge sharing.

Learning & Collaboration

• Work closely with senior IT staff on projects and system upgrades.
• Gain exposure to cloud platforms (Microsoft Azure, O365) and cybersecurity tools.
• Participate in IT training programs to build technical and professional skills.

Required Qualifications & Skills

• Education:

  Diploma/Graduate in IT, Computer Science, or related field (or equivalent training).

• Experience:

  02 years in IT support, help desk, or internship experience.
• Basic understanding of Windows operating systems and MS Office applications.
• Familiarity with networking fundamentals (IP, DNS, VPN, Wi-Fi).
• Strong troubleshooting and problem-solving mindset.
• Good communication and interpersonal skills.
• Willingness to learn and adapt in a fast-paced IT environment.

Preferred (Nice to Have)

• Knowledge of Microsoft O365, Azure AD, or any MDM solution.
• Exposure to help desk ticketing tools (JIRA, ServiceNow, Freshservice, etc.).
• Awareness of cybersecurity best practices.
• Interest in certifications (CompTIA A+, Microsoft Fundamentals, CCNA, etc.).

What We Offer

• Hybrid work model with flexible shifts.
• Mentorship and on-the-job training from senior IT staff.
• Certification sponsorship and professional development opportunities.
• Health insurance and employee wellness benefits.
• A supportive and collaborative workplace to kickstart your IT career.