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Associate - International Service Desk|| Oreta Australian Organization

Associate - International Service Desk|| Oreta Australian Organization

Oreta

3 - 6 years

3 - 8 Lacs

Chandigarh

Posted:2 months ago| Platform:

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Skills Required

Configuration Connectwise Cloud Support Troubleshooting Active Directory logic JIRA intune Support Services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Issue Resolution & Troubleshooting: Provide 1st and 2nd level support for end users (remote users) in a managed services environment, ensuring swift and effective resolution of issues. Request Management: Handle incoming requests via telephone, email, or the ITSM portal promptly, delivering high-quality support in line with SLAs. Technical Expertise: Troubleshoot Windows and Mac Operating Systems, printers, hardware, and applications. System Administration: Work with Active Directory, Azure AD, Exchange, EndPoint Manager (Intune), Office 365, SharePoint Online, OneDrive, Teams, and more. User Communication: Keep users informed about the progress of their incidents and requests from receipt to closure. Documentation: Log all requests in the ITSM system, documenting troubleshooting steps and resolution details. Escalation Management: Escalate complex issues to next-level support teams and maintain communication to ensure resolution. Hardware & Software Deployment: Set up, deploy, and maintain end-user hardware and software, including thin clients and printers. Process Improvement: Assist in creating and maintaining IT Service Desk processes and generate necessary documentation. Vendor Liaison: Coordinate with vendors on support issues as needed. Qualifications: Proven experience in a similar role with strong troubleshooting skills. Familiarity with ITSM systems and service desk operations. Excellent communication and customer service skills. Ability to work independently and as part of a team.

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Oreta

www.oreta.com

Technology / Data Analytics

San Francisco

50-200 Employees

56 Jobs

Key People

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Jane Smith

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Alice Johnson

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Associate - International Service Desk|| Oreta Australian Organization

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Associate - International Service Desk|| Oreta Australian Organization

Experience & Salary

Skills Required

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