Associate II - Production Support

UST Healthproof

1 - 4 years

2 - 6 Lacs

thiruvananthapuram

Posted:2 weeks ago| Platform:

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Skills Required

automation service level production support agile issue resolution troubleshooting ms office release management monitoring sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Understand the application\/feature\/component and issues related to the same from Business users; work to resolve the issues
Monitor triage and resolve all issues pertaining to systems\ / applications\ / infrastructure tools in production
Identify diagnose and resolve L-2 issues for end users over the phone chats and\/or via email
Resolve production issues with proper approach and follow standards and security guidelines with very minimal support
Effectively interact with other stakeholders through all channels; articulating their inputs
Optimise efficiency cost and quality by identifying opportunities for automation\/process improvements
Mentor Trainee Associate and Associate I - Production Support to become more effective in their roles
Ensures that requests for support are properly logged and resolved per the Service Level Agreements according to agreed standards and procedures
Learn business domain and system domain; individually and as recommended by the project\/account
Attain technical knowledge for troubleshooting\/resolving any reported production issues
Set FAST goals and seek feedback for FAST goals

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