Associate I - Gate Operations Call Center

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Job Summary

As a Remote Gate Operations Call Center Agent, you will be responsible for monitoring and controlling access to the outbound shipping yard at the GEODIS Facility via video call box systems. You will interact with carrier drivers through live video calls to verify credentials, enforce security protocols, and grant or deny access to the facility, ensuring safe and efficient drop trailer program operations. This position requires excellent communication skills, attention to detail, and the ability to work independently in a fast-paced, 24/7/365 environment.

Key Responsibilities

Respond promptly to video calls initiated from on-site call boxes by carrier drivers at the facility gates.

Verify driver/carrier credentials and documentation according to GEODIS and security procedures.

Ask necessary security and procedural questions to determine access eligibility.

Remotely operate gate arms to grant or deny entry/exit as appropriate.

Document all interactions and access decisions in the gate operations log or designated system.

Escalate suspicious activity, security breaches, or procedural issues to on-site security or facility management as per protocol.

Maintain up-to-date knowledge of GEODIS drop trailer program procedures and security requirements.

Provide courteous, clear, and professional communication always.

Report equipment or connectivity issues with the call box or remote access systems promptly.

Participate in regular training, updates, and compliance reviews as directed.

Qualifications

Any Degree; BA, B. Com, BSc or equivalent.

Freshers or Prior experience in call center, security, logistics, or transportation operations is an added advantage (0-1 yrs).

Strong verbal communication and customer service skills.

Ability to follow detailed procedures and maintain accurate records.

Basic computer proficiency and ability to use video conferencing and remote access systems.

Ability to work any assigned shift, including nights, weekends, and holidays (24/7/365 operations).

Attention to detail and high level of integrity.

Ability to remain calm and professional under pressure.