ASSOCIATE - FUND DEALING - GPS DELIVERY

Role Overview: As an Associate in Fund Dealing - GPS Delivery at Fidelity International, you will be part of a team dedicated to executing all types of trades for retail and WI products while ensuring compliance with strict SLAs. Your role will focus on delivering exceptional customer experiences by prioritizing operational smoothness, minimizing errors, and providing timely results to build trust and satisfaction among clients. You will work closely with the product owner to drive process improvements and ensure efficient service delivery throughout the dealing journey. Key Responsibilities: - Gain a detailed understanding of the process and conduct trainings - Drive initiatives, participate in projects, and maintain team MI - Perform quality checks, keep accurate records, and report any errors promptly - Take ownership of individual issues and ensure customer satisfaction - Liaise with other departments across sites and develop an understanding of Fidelity's products and businesses - Keep supervisors informed of work progress, escalate issues, and ensure knowledge of procedures is up to date - Train team members on critical tasks, review and update process documents, and drive innovation in the team - Manage process escalations independently and process large volumes accurately within deadlines - Demonstrate strong attention to detail, excellent communication skills, and self-motivation - Be flexible to work in offshore shifts, handle ad-hoc business requirements, and proactively solve problems for service improvement Qualifications Required: - Ability to manage process escalations independently - Strong attention to detail and excellent communication skills - Self-motivated, flexible, and able to work in offshore shifts - Proactive approach to problem-solving and service improvement Additional Company Details: Fidelity International has been dedicated to helping clients build better financial futures for over 50 years by fostering a collaborative work environment worldwide. By joining the Fund Dealing team, you will feel like part of a larger purpose and have the opportunity to lead change with sponsorship from senior management. The company offers a comprehensive benefits package, values employee wellbeing, supports development, and promotes a flexible work environment to ensure motivation and happiness among its team members. Visit careers.fidelityinternational.com to learn more about the company's work and dynamic approach.,