Associate - Fraud & Collections

As a part of our team, you will be responsible for providing exceptional customer service to our customers using various tools and methods. It will be crucial to stay updated on new and emerging fraud trends to mitigate risks to the business. Utilizing different tools and methods will play a significant role in identifying and preventing fraudulent orders. Working within the company's credit policy and recommending changes to support growth and process improvement while limiting revenue risks will be part of your responsibilities. Mitigating fraud risk through various channels and being aware of tools used for identifying fraudulent orders will also be essential. Your role will involve making outbound and receiving inbound collection calls from customers who are in arrears. Reviewing processes and procedures to reduce fraud and revenue loss will be a key aspect of your responsibilities. You will need to possess great collaboration skills, the ability to work cross-functionally, and preferred experience in customer service and fraud mitigation, preferably in the online mobile industry. Understanding fraud prevention tools and techniques, strong organizational and multi-tasking skills, as well as proven track record of responding positively to changing workloads will be necessary. Excellent communication and negotiation skills, analytical and problem-solving abilities, knowledge of billing and collections procedures, and the ability to work independently and as part of a team are also required. At Tesco, we are committed to providing a unique and market-competitive reward package for all the hard work you put into serving our customers, communities, and the planet. The Total Rewards offered at Tesco are based on four principles - simple, fair, competitive, and sustainable. You will have the opportunity to earn a performance bonus based on your performance, paid annually. Colleagues are entitled to 30 days of leave and 10 national and festival holidays as per the company's policy. In addition to statutory retirement benefits, Tesco provides opportunities to participate in voluntary programs like NPS and VPF. Health and wellness programs, mental health support, financial wellbeing initiatives, and physical wellbeing facilities are also provided to support the overall wellbeing of our colleagues. Tesco in Bengaluru is a multi-disciplinary team dedicated to serving our customers, communities, and the planet better every day. Our goal is to create a sustainable competitive advantage for Tesco by standardizing processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues. The Tesco Business Solutions team is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science, innovation, and agility in operations and support functions. Join us in shaping the future of the business and creating impactful outcomes that benefit both our colleagues and customers.,