Associate, External Service Provider (ESP) Engagements

Role Overview: You will support the ESP Engagements team in the supervision and oversight of pharmacovigilance activities outsourced to External Service Providers (ESPs). Additionally, you will assist in ensuring appropriate governance of ESPs and supporting the communication and implementation of ESP strategies. Key Responsibilities: - Support the Associate Director ESP Engagements for the setup of new global ESPs. - Assist the Associate Director ESP Engagements with contract setup and management. - Manage ESP account including GDDB account, Citrix account, maintenance of dashboard and data, etc. - Collaborate with PS&PV QA in implementing QMS for outsourced activities. - Aid the ESP Engagements team in implementing ESP governance and overseeing outsourced activities. - Support process improvement and innovation initiatives at ESPs. - Serve as the Point of Contact (POC) for ESP IT issues. - Supervise compliance and quality of ESPs performing activities on behalf of Novartis. - Facilitate effective transition and knowledge transfer of services to ESP through documentation and performance reviews. - Manage interactions between ESPs and Novartis functional teams for efficient collaboration. - Support the development of transition plans and offer guidance to other functional teams at Novartis. - Maintain and update ESP Governance documentation. - Coordinate and support PS&PV and ESPs during business visits, audits, and inspections. - Track and alert ESP Engagements team of pending compliance issues and propose preventative actions. Qualifications Required: - Work Experience: 1 to 2 years of experience in Pharmacovigilance is preferable. - Skills: Excellent verbal and written communication skills, good planning, organizing, and interpersonal skills, proficiency in M.S. Office Suite and Power BI, ESP Engagements experience (preferable), project management skills (preferable). - Languages: Fluent in English (oral and written). Additional Company Details: Novartis focuses on helping people with diseases and their families through innovative science and a community of passionate individuals. By collaborating and inspiring each other, breakthroughs that change patients" lives are achieved. If you are ready to create a brighter future together, you can find more information here: [Novartis People and Culture](https://www.novartis.com/about/strategy/people-and-culture) To explore other career opportunities within the Novartis network, you can sign up for their talent community here: [Novartis Talent Network](https://talentnetwork.novartis.com/network) Learn about the benefits and rewards offered by Novartis by reading their handbook here: [Novartis Benefits and Rewards](https://www.novartis.com/careers/benefits-rewards),