Associate Executive

Job Summary:

We are seeking a dynamic and results-oriented professional to manage client interactions, oversee team operations, and handle both internal and external communication. The ideal candidate will have strong leadership skills, excellent communication abilities, and a keen eye for operational efficiency.

Key Responsibilities:

• Client Handling:
• Act as the primary point of contact for clients, ensuring timely and professional communication.
• Address client queries, concerns, and escalations efficiently.
• Maintain strong relationships with clients, ensuring high satisfaction levels.
• Coordinate with internal teams to fulfill client requirements and expectations.
• Team Management:
• Supervise and support team members in day-to-day operations.
• Assign tasks and monitor team performance to ensure efficiency and productivity.
• Conduct regular meetings to align team goals with company objectives.
• Provide guidance, training, and mentoring to team members.
• Internal & External Communication:
• Manage and respond to emails professionally and promptly.
• Conduct and coordinate internal and external calls effectively.
• Ensure smooth communication flow between departments and external stakeholders.
• Draft and review reports, presentations, and official communications.
• Operational Support:
• Assist in process improvements to enhance operational efficiency.
• Maintain documentation and records related to client interactions and team performance.
• Ensure adherence to company policies and industry regulations.
• Collaborate with other departments to ensure seamless operations.

Required Skills & Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field.
• Proven experience in client handling and team management roles.
• Excellent verbal and written communication skills.
• Strong leadership and problem-solving abilities.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong analytical and decision-making skills.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person