Associate Engineer, IT Infra

Dear Candidate,

We are hiring freshers!!

Company Name:

Role:

Department:

Job Location:

Work mode:

Shift timings:

Qualification:

We are looking for a fresh graduate with infrastructure and network support knowledge & skills. You should have the ability to research, diagnose, troubleshoot, and resolve the issues.

sainikhil.g@pennanttech.com

Note:

Your responsibilities:

• Install, configure, monitor & maintain workstation, operating systems and applications
• Configure operating systems.
• Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion 
• Design computer systems to meet requirements of the organization
• Possess the ability to learn and work on changing and emerging technologies.
• Keep track of users system issues until they are resolved by adhering to the agreed timelines.
• Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
• Ensure proper logging of all issues.
• Follow up with clients to make sure their computer systems are functioning properly after troubleshooting.
• Document technical knowledge in the knowledge database.
• Train people on how to use different types of systems.
• Monitor daily performance of technical systems.  
• Help organizations deploy new software or hardware systems.

Skill sets/Experience we require:

• Demonstrated skills in Linux and Windows Operating systems
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Pedigree:

• Bachelors/Masters in Computer Science, Software Engineering, Information Technology or any other related discipline
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus