Associate Engineer

Careernet

0 years

0 - 3 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

technical voice process excellent communication in english technical support international technical support fresher hiring us voice process international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

JOB RESPONSIBILITIES

Support & provide service via calls, emails and tickets
Work on provided offline activities
Follow given SOPs and flag any unresolved issues, escalations to L2
Ability to diagnose and analyze technical problems
Analyze different systems and energy data to find potential for energy optimization.
Work on projects that requires data mining, analysis & presentation
Follows up and meets commitments to customer
Flexibility towards shifts and week offs as per requirement

Soft Skills:

Excellent verbal and written communication skills
Passion for Technology & customer support
Demonstrable ability to work in fast-paced, technical, cross functional environment
Cross-Team collaboration
Team Oriented. Ability to logically prioritize tasks and schedule work accordingly

Technical Skills:

Knowledge of Instrumentation & control systems
Basics of HVAC
Knowledge of electrical, semiconductor , Micro Controllers
Knowledge of communication systems
Knowledge of Excel & PPT a must.

Preferred candidate profile

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