Associate - Driver Operations (Non-Voice Process)

Laundryheap is an award-winning, industry-leading startup that is revolutionizing the laundry and dry cleaning industry. Operating across 14 global markets and rapidly expanding in Europe, Asia, and North America, Laundryheap prides itself on providing clean clothes within 24 hours, setting a benchmark for swift service delivery. As an Associate - Driver Operations reporting to the Assistant Regional Manager, you will play a pivotal role in upholding operational excellence. Your responsibilities include managing driver onboarding through calls and video interactions, overseeing live logistics by monitoring driver activities, planning routes, and resolving real-time issues efficiently. Your key responsibilities will encompass planning operations and route management, where you will monitor real-time delivery operations, provide live support to drivers, optimize route plans, and proactively address any on-route issues to ensure seamless order completion. Additionally, you will be responsible for recording driver interactions, ensuring adequate driver coverage, and supporting projects aimed at enhancing operational workflows. To excel in this role, you are required to have a Bachelor's degree or equivalent, along with 3-5 years of experience in operations, support, or logistics, preferably with international exposure. Strong communication skills, the ability to work effectively in high-pressure environments, experience with email and chat support tools, and proficiency in Google Sheets/MS Excel are essential. A proactive and empathetic mindset, coupled with stakeholder management skills, are also crucial for success. Preferred skills include prior experience in international support chat and voice, familiarity with live route planning tools and CRM systems, an analytical mindset, and the ability to work independently as well as collaboratively within a team. The work schedule entails 9-hour shifts, 5 days a week with 2 rotational week-offs. Joining Laundryheap offers the opportunity to be part of a high-growth, international startup that values innovation, ownership, and provides a flat team structure with quick growth potential. Immediate joiners in Bengaluru are highly preferred, and the designation may vary based on experience. If you are ready to be a part of the Laundryheap journey and contribute to revolutionizing last-mile logistics, apply now to embark on this exciting opportunity.,