Posted:1 day ago|
Platform:
Work from Office
Full Time
- Manage and implement quality processes
- Collaborate with service delivery teams, to implement quality improvement initiatives
- Ensure process meets and exceeds Quality & Related KPI
- Conduct error root cause analysis, present findings, and recommendations to the stakeholders
- Training needs identification, Conduct Training/Audit and Up skill resources
- Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted
- Study the process, identify and implement process improvement initiatives through projects
- Drive Continuous improvement for Quality and Delivery across multiple clients-
- Support cross location teams
- Excellent Communication skills
- Should have experience in working in outsourced environment, in banking domain - Experience on Lean / Six Sigma methodologies.
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