Associate Director of Celebrations

As the Wedding & Social Events Manager at our hotel, your primary responsibility is to drive lead generation, manage, coordinate, and execute all activities related to weddings and social events. Your goal is to secure new business opportunities while ensuring exceptional service to our guests. You will be tasked with creating demand, exploring new markets, and establishing strong partnerships with B2B clients and direct customers. Your role also includes serving as a single point of contact for guests, ensuring prompt and seamless responses to their needs. Effective communication between guests and the wedding team, comprised of the Chef, F&B operations, and Front Office staff, is crucial. You will be expected to exceed objectives outlined in the Annual Marketing and Business Plan related to weddings. Attending wedding-related trade events to foster relationships, collaborating with the DOSM/DOE in forecasting procedures, and analyzing reports with the Marketing taskforce are key components of your responsibilities. Utilizing technology such as Envision and staying updated on market trends will be essential. Maintaining a database of wedding partners, reviewing event files, ensuring adherence to credit and collection procedures, and focusing on guest satisfaction from inquiry to post-event stage are vital aspects of your role. Achieving set targets for the social segment and collaborating with various departments within the hotel are also part of your duties. Financially, you will assist in budget planning, record-keeping of sales agreements, and working closely with the Food & Beverage team on catering products and pricing. Providing feedback on marketing activities and sales strategies, fostering a positive and efficient team culture, and ensuring compliance with hotel policies and regulations are additional responsibilities. Administratively, maintaining accurate records, planning efficient meetings, and safeguarding contractual and financial documents are crucial. You should possess at least 2 years of relevant experience, ideally backed by a degree or diploma in Hospitality or Tourism management. Strong problem-solving skills, interpersonal abilities, and a growth mindset are key attributes for success in this role. Your focus should be on coaching, mentoring, and empowering the team to deliver exceptional service at all times.,