Associate Director/ Director / Sr. Director - RCM Operations

Director / Sr. Director Medical Billing

Location: Bangalore & Salem, India

No. Positions: 2

Industry: Healthcare / Revenue Cycle Management (RCM)

About the Role

We are seeking an experienced Director / Sr. Director – Medical Billing to lead and scale our medical billing operations. The ideal candidate will bring deep domain expertise in healthcare revenue cycle management, proven leadership in driving operational efficiency, and a strong focus on client satisfaction and compliance.

Key Responsibilities

• Lead and oversee end-to-end medical billing operations, ensuring accuracy, compliance and timely submission.
• Drive operational excellence through process improvements, automation and best practices.
• Manage large teams (Medical Billing, AR follow-up, etc.) with a focus on performance management and people development.
• Build and maintain strong client relationships, ensuring high levels of satisfaction and retention.
• Collaborate with cross-functional teams (quality, training, compliance, technology) to deliver business goals.
• Monitor KPIs, prepare performance reports, and present to leadership and clients.
• Stay updated on US healthcare billing regulations, HIPAA guidelines and payer requirements.

Desired Profile

• 15+ years of experience in Medical Billing / RCM industry, with at least 5+ years in a senior leadership role.
• Strong expertise in billing processes, denial management, AR follow-up and payer policies.
• Proven track record of managing large teams and multi-client operations.
• Excellent leadership, communication and stakeholder management skills.
• Experience in driving digital transformation / automation in medical billing is a plus.
• Willingness to work in a dynamic, client-focused environment.|

# Associate Director – Medical Billing

Location: Hyderabad, Pune, Mohali, Bangalore, Chennai, Salem and Trichy

No. Positions: 8

Industry: Healthcare / Revenue Cycle Management (RCM)

About the Role

We are looking for an experienced Associate Director – Medical Billing to manage operations and lead high-performing teams within our healthcare RCM practice. The ideal candidate will be responsible for ensuring billing accuracy, driving productivity, strengthening client relationships, and supporting organizational growth.

Key Responsibilities

• Oversee daily medical billing operations (charge entry, Medical Billing, AR, denials, collections).
• Drive operational efficiency through process improvement and adherence to KPIs/SLAs.
• Manage and mentor large teams, ensuring high employee engagement and low attrition.
• Collaborate with Directors / Sr. Directors to execute business strategy and meet client expectations.
• Analyze metrics and provide actionable insights to improve financial and operational outcomes.
• Ensure regulatory compliance (HIPAA, payer guidelines) and maintain quality standards.
• Act as a key point of contact for client communication and escalations.

Desired Profile

• 12+ years of experience in Medical Billing / RCM, with 3–5 years in a managerial / senior leadership role.
• Strong domain knowledge across billing processes, AR follow-up, denial management, and payer policies.
• Proven ability to manage large-scale operations and multiple clients.
• Excellent leadership, problem-solving, and communication skills.
• Exposure to automation tools / process transformation is an advantage.