Associate - Customer Experience

Job Summary

You will play a crucial role in ensuring our clients have a stress-free and enjoyable travel experience. You will be the main point of contact for clients during their vacations, responsible for providing on-trip support, addressing inquiries, and resolving issues promptly.

Key Responsibilities

1 On-Trip Communication:Serve as the primary point of contact for clients throughout their travel experience. Proactively communicate with clients to ensure their needs and expectations are met.

2 Problem Resolution

Address and resolve any issues or concerns that may arise during the trip promptly and efficiently.Collaborate with relevant stakeholders to find swift and effective solutions.

3 Destination Knowledge

Demonstrate an in-depth understanding of travel destinations, local attractions, and cultural nuances.Provide recommendations and assistance with activities, dining, and local experiences.

4 Emergency Response

Be available for clients in case of emergencies, providing guidance and support as needed. Collaborate with emergency services and local contacts to ensure the safety and well-being of clients.

5 Client Satisfaction

Monitor client feedback and satisfaction levels during the trip.Proactively seek opportunities to enhance the client experience and exceed expectations.

6 Logistics Coordination

Assist with any logistical challenges, including transportation, accommodation, and activity reservations.Coordinate with internal teams to ensure seamless execution of travel plans

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Ability to comprehend and act swiftly in situations.
• Open to working on rotational shifts (including night shifts).
  

Note: Language: English and Hindi (Mandatory)

Perks And Benefits

• Start-up Culture
• Free Snacks.
• Medical Insurance of Rs. 3L that covers you and your immediate dependents.
• Allowances are applicable for Shifts.
  

(PS The CTC will be fixed with additional allowances)