Associate - Customer Experience

As a customer support representative, your main responsibility will be to interact with customers through various channels such as phone, email, chat, and social media in a prompt and professional manner. You will be required to effectively identify and resolve customer issues to ensure their satisfaction. It is important to have a thorough understanding of our products and services so that you can provide customers with accurate and detailed information. Maintaining customer records in our CRM system is crucial, as it helps in keeping track of interactions and ensuring that all information is current. Your role will also involve collecting and reporting customer feedback to contribute to the enhancement of our products, services, and overall customer experience. In cases where issues are complex or remain unresolved, you will need to escalate them to higher-level support or management. Collaboration with team members and other departments is essential to ensure a cohesive and comprehensive approach to customer support. Additionally, you should be prepared to work in shifts, which may include evenings, weekends, and holidays, and be able to adapt quickly to changing priorities in a fast-paced environment. Your dedication to providing exceptional customer service and your ability to work effectively within a team will be key to your success in this role.,