Associate Consultant, Process Excellence

Job Description

What will your essential responsibilities include? Champion improvement initiatives to elevate KPIs and resolve operational challenges. Collaborate with the Process Excellence Manager on global projects, including deploying process mining tools and developing comprehensive reports and data initiatives. Craft compelling business cases, perform insightful data analyses, and contribute to process discovery and enhancement. Conduct thorough analyses to aid the Process Excellence Manager and formulate innovative solution proposals. Assist in defining and developing new KPIs and data insights to drive informed decision-making. Identify and capitalize on opportunities for enhancement within the value stream. Engage in team calls across European and US time zones. Overtime, cultivate deep expertise in Multinational Solutions and Process Excellence. Gain a thorough understanding of the business processes, systems and terminology integral to Multinational Solutions. Experiment with data to grasp vital statistics concerning owned and partner offices, from both the producing and incoming perspectives. Uncover country and product-specific nuances as you spearhead and contribute to improvement initiatives, driving the organization towards an improved future state. Expand your knowledge of processes to evolve into a Process and Operational Excellence Expert, making a significant impact on the organization's journey towards continuous improvement. Were looking for someone who has these abilities and skills: Graduate/post-graduate from a reputed Indian University. Relevant years of experience in continuous improvement (CI), business process management (BPM), or operational excellence, preferably within the insurance industry. Demonstrates ownership, initiative, and a curious mindset for discovering improvement opportunities and innovative solutions. Excellent logical and critical thinking skills, with the ability to think in process terms and challenge existing ways of working. Exceptional attention to detail and a commitment to meeting delivery timelines. An effective communicator with excellent interpersonal skills, capable of engaging with team members and stakeholders. A collaborative team player with a drive for excellence and the self-motivation to work self-directedly in a fast-paced environment. Experience in roles involving regular calls and meetings. Skilled in presenting solutions/proposing ideas. Excellent analytical skills with expertise in CI, statistics, facilitating root cause analysis and solution brainstorming, visual management, and value stream/process mapping. Familiarity with PDCA, DMAIC, Lean tools, business process management methodologies and change management. LSS certification preferred.