Associate Compliance Support

We are seeking a detail-oriented and resourceful professional to manage and process invoice appeals for our clients. The role involves coordinating appeals, updating databases, and ensuring accuracy and compliance with client-specific guidelines.

Key Responsibilities:

• Mailbox & Task Management:

  Manage shared mailbox and route tasks to appropriate team members.

• Invoice Appeals Processing:

  Coordinate and organize appeals-related reference materials; process invoices within 12 business days of receipt.

• Data Review & Correction:

  Review data for deficiencies or errors, correct incompatibilities when possible, and verify output accuracy.

• Client & Department Coordination:

  Communicate with clients, law firms, and internal teams to ensure data accuracy and completeness.

• Database Management:

  Update databases, track client authorizations and exceptions, and relay information as appropriate.

• Workload Prioritization & Cross-Training:

  Prioritize tasks according to client guidelines and Quovant methodology; cross-train to support team members as needed.

Required Education & Qualifications:

• High School Diploma or GED required
• Associates degree or higher preferred

Required Technical and Professional Expertise:

• Knowledge of legal terminology and practices, including hourly billing; understanding of litigation processes a plus
• Familiarity with Zendesk or similar ticketing systems preferred
• Strong problem-solving skills and attention to detail
• Ability to maintain confidentiality and handle sensitive information
• Ability to learn new programs and take on new tasks efficiently
• Ability to work effectively in a team environment and prioritize under tight schedules