Associate - Collections

• Managing the Dispute Mailbox and handling invoice credit and rebill tickets in an efficient manner.
• Handling credit part for service invoices and creating replacement documents for rebill in
• CRM
• Providing dispute resolution by scrutinizing and verifying disputed invoices by customer / internal team through calls/emails.
• Hands-on experience required for handling different mailboxes pertaining to Dispute and customer communication.
• Understanding customer and internal team requirements to support and clarify or resolve their queries.
• Maintaining regular communication with Business Unit personnel to ensure immediate issue resolution.
• Meeting productivity and quality benchmarks as defined periodically.
• Initiating, suggesting, and demonstrating process improvements.
• Ensuring deliverables meet the agreed Service Level Agreements.
  

Technical Skills

• 2-4 years' experience into international customer service preferably into AR Collections / Dispute.
• SAP knowledge will be preferred.
• Email/Telephonic skills should be excellent

Soft Skills

• Fluency in English (written and spoken)
• Good communication skills (verbal, written, presentation)
• Strong process knowledge with focus on constantly improving productivity and processes.