Associate - Collections

About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.Our Opening and Your ResponsibilitiesRoles & Responsibilities * Resolving Outstanding Invoices in accounts receivables by contacting customer through Calls/ Emails from shared services center in India. * Control overdue ageing of outstanding invoices. * Ensuring smooth inflow of cash within payment terms. * Sending reminders to customer to avoid payment delays. * Resolving unapplied credit items on US customer's account by contacting customer via phone/ email. * Ensuring monthly progress by resolving substantial amount. * Collaborating with collection and cash application team as per requirement. * Meeting productivity and quality benchmark defined from time to time * Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately. * Ensuring deliverables as per agreed SLA's.Shift Timings: 5:30pm - 2:30amWhat You Need to SucceedTechnical Skills * 3-4 years' experience into international customer service preferably into cash collections. * SAP knowledge will be preferred. * Telephonic skills should be excellentSoft Skills * Fluency in English (written and spoken) * Good communication skills (verbal, written, presentation) * Strong process knowledge with focus on constantly improving productivity and processesOur Offer to You* "One Team" that thrives on collaboration and innovation * Opportunities to work with Global teams * An open, fair and inclusive environment * Multitude of learning and growth opportunities * Medical insurance for you & your family, with access to Telemedicine application * A brand name that is identified worldwide with precision, quality, and innovation.Equal Opportunity EmploymentWe promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.ReferencesVisible links1. https://www.mt.com/us/en/home/microsites/sustainability/reporting.html