Associate / Client Tech Support (Voice Process)

Role Overview: As a Technical Support Executive at Adeeba BPO, your primary responsibility will be to provide remote diagnostic technical support for computer software-related issues. You will play a vital role in ensuring client satisfaction by resolving issues efficiently and professionally. Key Responsibilities: - Providing remote diagnostic technical support for computer software-related issues - Handling inbound calls and assisting clients with technical queries - Demonstrating excellent telephonic soft skills to communicate effectively with clients - Working in shifts to provide 24x7 technical support in a fast-paced environment - Dealing professionally with irate customers and clients to ensure a positive outcome - Managing stressful situations with composure and efficiency Qualifications Required: - Undergraduate degree with at least 1 year of experience in technical sales - Excellent telephonic soft skills and communication abilities - Willingness to work in a 24x7 shift environment - Ability to handle stressful situations and irate customers with professionalism Please note: - Salary is disbursed on the 1st of every month - Attractive incentive policy in place - No stretching of shifts - Minimum 20% hike based on performance and interview evaluation If you meet the qualifications and are interested in this position, feel free to contact us at 7980257334. We look forward to hearing from you!,