Associate Client Servicing

Job Summary:

The primary role of a Senior Client Services Account Manager will include managing long-term relationships with clients. Handling end-to-end internal & external team coordination to ensure the team provides high-quality deliverables and can work on tight deadlines to meet client expectations.

Job Responsibilities & Accountabilities:

• Establish business partnerships with clients to collaborate, fetch, and liaison information and data. Communicate frequently and effectively with all clients and other stakeholders regarding project goals.

• Work on the execution of projects and implementations, carry out needs assessments and requirements gathering and manage the projects. Provide regular status updates highlighting changes and exact requirements.

• Identify customer satisfaction issues and demonstrate a proactive, solution-based approach to enhance client satisfaction.

• Prioritize and schedule work activities to ensure that established targets are achieved or exceeded; complete, timely reporting post-client visits, communicating risks and outcomes to clients. Maintain trackers, reports, and presentations for client interaction.

• Identify, document, and share best practices to improve the overall customer experience and enhance customer understanding.

Required Skills & Personal Attributes:

• Bachelor’s degree in communications, advertising, business, information technology, or a related field preferred.

• Excellent written and verbal communication skills with proficiency in Excel and PowerPoint are a must.

• Ability to manage and execute multiple projects simultaneously and have strong client relationship skills.

• Strong research, analytical, and problem-solving skills.

• Ability to handle pressure and meet deadlines while working independently and as part of a team.

• Willing to work from the office location.

• Appetite for food, humor, and fun.

Job Location: Jangpura, Delhi (South)

Working Days: Monday - Saturday (weekly offs are 1st & 3rd Saturdays & Sundays)

Work Timings: 10:00 AM- 07:00 PM

Company Information:

Website: http://www.thehustlercollective.com

Contact Person: Aaliya Mansoori

Designation: - Human Resources

Email: careers@thehustlercollective.com

Job Types: Full-time, Permanent

Pay: ₹11,760.91 - ₹39,280.30 per month

Benefits:

• Leave encashment

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• Jangpura, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Current Salary?
• Salary Expectation?
• Notice Period?
• How much experience do you have working with Advertising Agency?
• Are you available for an onsite interview at Jangpura near Lajpat Nagar, New Delhi ?

Education:

• Bachelor's (Required)

Language:

• English (Required)

Location:

• Jangpura, Delhi, Delhi (Required)

Work Location: In person