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Tesco Plc
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Associate Chat Support

Associate Chat Support

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Tesco Plc

3 - 8 years

2 - 6 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

Due diligence Customer service orientation Conflict resolution Wellness Customer service Medical insurance Business solutions Continuous improvement Operations Counselling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Associate Chat Support

Back to job search results

Tesco India Bengaluru, Karnataka, India Hybrid Permanent Apply by 04-Aug-2025

About the role

This role is responsible to handle first line contact across a range of queries and service areas via written communication channels, leveraging skills, knowledge and tools
available to provide tailored solutions that meet the needs of individuals I engage with. Handling queries efficiently and providing and a range of solutions to ensure I deliver
the best possible service.

In this job, I am accountable for:

Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:
- Ensuring I understand our Core Purpose and the role I play in delivering this
- Role modelling the Tesco values and leading by example in what I do and how I behave
- Understanding the part I play in delivering our key metrics and performance measures
- Delivering all relevant critical metrics consistently and to agreed quality and reliable service standards
- Handing and resolving first line contact and queries via written communication channels
- Handling first line contact efficiently, to minimize any impact to customers and colleagues and deliver strong NPS scores
- Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager
- Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others
- Using my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change
- Continually developing my skills to be the best I can be in my role
- I ensure that all open tickets are closed to agreed timescale
- I am expected to work in roster shifts to support customer queries

What is in it for you

At Tesco, we are committed to providing the best for you.

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.

Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable.

Salary

- Your fixed pay is the guaranteed pay as per your contract of employment.

Performance Bonus

- Opportunity to earn additional compensation bonus based on performance, paid annually

Leave & Time-off

- Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy.

Making Retirement Tension-FreeSalary

- In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.

Health is Wealth

- Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.

Mental Wellbeing

- We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.

Financial Wellbeing

- Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.

Save As You Earn (SAYE)

- Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.

Physical Wellbeing

- Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.

You will be responsible for

Refer to "About the role"

You will need

Responsible for completing tasks and transactions within agreed metrics- Solves problems by analyzing solution alternatives

Key people and teams I work with in and outside of Tesco:

People, budgets and other resources I am accountable

for in my job:

CCEC Colleagues
N/A
Managers

Leads
Vendors
Store colleagues
Other functions/departments

Operational skills relevant for this job:

Experience relevant for this job:

Customer service orientation
Customer Service preferably in written channel
Excellent Written Communication in English
Communicating and working in a team environment
Conflict Resolution

Empathy and customer focus
Typing speed and accuracy
Basic Microsoft Office e.g. Outlook email

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Personal Settings

Associate Chat Support

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

In this job, I am accountable for:

Salary

Performance Bonus

Leave & Time-off

Making Retirement Tension-FreeSalary

Health is Wealth

Mental Wellbeing

Financial Wellbeing

Save As You Earn (SAYE)

Physical Wellbeing

Key people and teams I work with in and outside of Tesco:

People, budgets and other resources I am accountable

for in my job:

Operational skills relevant for this job:

Experience relevant for this job:

More Jobs at Tesco Plc