Associate Center Manager

The Associate Center Manager at Cultfit is responsible for driving in-center sales, customer experience, inventory management, customer troubleshooting and people management. This job description outlines a dual role that combines sales and operations management within a center, such as a fitness center, wellness studio, or similar facility. The key objective is to drive membership sales while ensuring the center operates smoothly and provides an excellent customer experience.

• Responsible for promoting and selling memberships to potential new clients - Walk-ins/Trials


• Responsible for achieving target by driving conversion -Responsible for Upselling


• Should maintain record of every interaction with new user


• Should enter all details of customers, walks ins on internal tools


• Managing center experience and incremental enhancements


• Timely Opening and Closing of the center


• Inventory management: Ensure inventory of essentials, supplies and equipment, responsible for both stocking and re-ordering (first-aid, stationary, water, towels etc.)


• Managing classes and workouts


• Ensuring punctuality of trainers and classes


• Handle issues with respect to attendance, equipment and space availability


• Customer interactions and troubleshooting


• Interact with walk-ins and prospective clients -Improving member attendance through meet and greet, familiarity building and creating a welcoming atmosphere


• Take feedback from members and partners about classes and document the same


• Handle issues that may lead to consumer experience during or pre/post class -Center facility audits and inputs


• Ensure that we do daily audits of the center and facility including all supplies and essentials

Qualification -

• A Bachelor s degree


• 0-2 years of work experience


• Passion for fitness and healthy living


• People management skills


• Good Communication skills (Proficiency in English)


• Customer centrism


• Positive attitude


• Ability to resolve conflict


• Eagerness to learn