Associate Campaign Manager

Primary Job Responsibilities:

The Associate Campaign Manager will be responsible for a subset of campaign tasks for a client including campaign configuration, QA and reporting. This is a role to work in a fast-paced technology support environment using innovative technologies while having the ability to work with enterprise clients face-to-face. Creative problem solving and troubleshooting skills will lead to success in this position and future advancement!

Role/Responsibilities:

• Campaign configuration for full service campaigns
• Work with cross functional team to drive email development
• Day to day support of Platform tools & custom applications for self-deployment clients
• Audience creation, management and data troubleshooting (not responsible for the data integrity which is handled by the BSA)
• Quality Assurance and testing
• Campaign performance tracking & reporting
• Managing & maintaining campaign documentation
• Campaign & trigger monitoring & issue resolution management.

Experience:

• 0-2 years related full-time experience in customer support or client services environment
• Must have strong understanding of customer service standards
• Must have strong critical thinking skills
• Working knowledge/exposure of HTML
• Self-starter who requires minimum supervision
• Strong written and oral communication skills
• Must have the ability to multi-task and prioritize work independently
• Familiarity with project management methodologies; understanding of scope, requirement gathering, dependencies, and scheduling work
• Must have a high attention to detail with the ability to produce flawless work in rapid succession
• Must possess effective communication skills when speaking to technical and non-technical.

Not required but a plus:

• Knowledge and experience with basic Adobe Photoshop functionality
• Exposure to relational database structure (primary and unique keys, sister table joins)
• Knowledge of email marketing best practices.

Qualifications:

• BSC Computers / BE / BTECH & MBA (Marketing / Operations) 2023/2024/2025 pass outs
• Proficient in Microsoft Office applications, especially Excel and MS WORD.