Posted:1 month ago|
Platform:
Work from Office
Full Time
We are looking for Backend Associate US HRO who has prior experience in Back-office process. Looking for communication skills and Excell knowledge. Associate (Process: Backend US HRO) Work Experience 0-36 Months Shift Night Shift Summary Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions. Follow standard processes and procedures to resolve all client queries. Resolve client queries as per the SLAs defined in the contract. Maintain logs and records of all customer queries as per the standard procedures and guidelines. Experience 6 Months 36 Month / Basic MS Excel Category Back office/Data handling or data management Working Conditions Fixed evening shift (5 days working). Saturdays and Sundays are fixed off. Service Agreement Applicable for 1 year (Mandatory) Education Skills Any graduate - BA/B.Com/B.Sc (non-technical), MA, M.Com, (0nly part time MBA, PGDM) B.TECH And MBA fresher not Applicable Work Location Gurgaon NOTE: Interested candidates can share their profile directly at yatharth.srivastava1@wipro.com with subject line "Application for Associate Backend"
Wipro
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