Posted:20 hours ago|
Platform:
Work from Office
Full Time
Role & responsibilities Customer Service & Support: Handle and resolve customer queries, issues, and complaints promptly via phone, email, or chat. Assist customers with claims processing and status updates. Ensure high levels of customer satisfaction through excellent service delivery. Back Office Operations: Process cheque clearance and reconciliation as per banking protocols. Perform KYC (Know Your Customer) verification and documentation checks in compliance with regulatory guidelines. Maintain accurate and updated records of customer interactions and transactions. Coordinate with internal departments to ensure smooth workflow and issue resolution. Other Back Office Duties: Data entry, document verification, and report preparation. Support administrative tasks and backend processes critical to customer operations. Assist in audits, quality checks, and compliance-related documentation. Preferred candidate profile Bachelor's degree in any discipline. 1-3 years of experience in back office operations and/or customer service. Strong communication skills (verbal and written) in English and regional languages. Good understanding of KYC norms, cheque processing, and customer service protocols. Proficient in MS Office (Excel, Word, Outlook) and basic computer operations. Ability to multitask, work under pressure, and maintain confidentiality.
Kotak Life Insurance
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