Associate - Accounts Receivable

Role Overview: As a Customer Service Representative at WNS (Holdings) Limited, you will be responsible for demonstrating excellent verbal communication and business writing skills to effectively handle voice customers. Your role will involve managing inbound and outbound voice calls with professionalism, empathy, and clarity to ensure a positive customer experience. Additionally, you will need to possess basic computer proficiency, including a typing speed of 40 WPM and working knowledge of MS Office applications. Understanding fundamental accounting principles to support financial transactions and queries will also be a key aspect of your responsibilities. Administering policies related to Direct Debit for timely premium collections, preparing and managing reports within agreed SLA timelines and quality benchmarks, and resolving customer queries efficiently while ensuring satisfaction and adherence to quality standards are crucial tasks in this role. It is important to comply with company policies, procedures, and regulatory guidelines at all times. Key Responsibilities: - Demonstrate excellent verbal communication and business writing skills to handle voice customers effectively. - Manage inbound and outbound voice calls with professionalism, empathy, and clarity, ensuring a positive customer experience. - Possess basic computer proficiency, including a typing speed of 40 WPM and working knowledge of MS Office applications. - Understand fundamental accounting principles to support financial transactions and queries. - Administer policies related to Direct Debit to ensure timely premium collections. - Prepare and manage various reports within agreed SLA timelines and quality benchmarks. - Resolve customer queries efficiently, ensuring satisfaction and adherence to quality standards. - Comply with company policies, procedures, and regulatory guidelines at all times. Qualifications: - College/University Graduate,