Assisted Sales Manager - Fintech Product

As a member of the Financial Services vertical team at Times Internet, you have the opportunity to build premium digital products that simplify and enhance the everyday lives of people. Your main responsibility will be to guide potential users of the innovative fintech product aimed at high-net-worth individuals through the application process and highlight the product's value proposition. Your ultimate goal is to convert potential users and ensure a seamless user acquisition process. Key Responsibilities: - Proactively reach out to potential users who have dropped off during the application process for the fintech product. - Identify reasons for application abandonment and address concerns or roadblocks faced by applicants. - Develop a deep understanding of the product's features and benefits to effectively communicate its value proposition. - Tailor conversations to each applicant's unique financial needs and goals. - Provide exceptional customer service, build rapport, and foster trust with potential users. - Guide applicants through the remaining application steps to ensure a positive experience. - Track and analyze conversion rates, identifying areas for improvement in the application process. Qualifications Required: - Minimum of 1 year of experience in customer service or account management, preferably in the financial services industry. - Proven track record of exceeding customer satisfaction goals and effectively resolving issues. - Excellent communication and interpersonal skills to connect with a diverse clientele. - Strong active listening skills to address customer concerns effectively. - Ability to work independently and collaborate effectively with internal teams. - Proficiency in using various communication channels (phone, email, chat) and CRM software. - Genuine passion for providing exceptional service and exceeding expectations. As a member of the Financial Services vertical team at Times Internet, you have the opportunity to build premium digital products that simplify and enhance the everyday lives of people. Your main responsibility will be to guide potential users of the innovative fintech product aimed at high-net-worth individuals through the application process and highlight the product's value proposition. Your ultimate goal is to convert potential users and ensure a seamless user acquisition process. Key Responsibilities: - Proactively reach out to potential users who have dropped off during the application process for the fintech product. - Identify reasons for application abandonment and address concerns or roadblocks faced by applicants. - Develop a deep understanding of the product's features and benefits to effectively communicate its value proposition. - Tailor conversations to each applicant's unique financial needs and goals. - Provide exceptional customer service, build rapport, and foster trust with potential users. - Guide applicants through the remaining application steps to ensure a positive experience. - Track and analyze conversion rates, identifying areas for improvement in the application process. Qualifications Required: - Minimum of 1 year of experience in customer service or account management, preferably in the financial services industry. - Proven track record of exceeding customer satisfaction goals and effectively resolving issues. - Excellent communication and interpersonal skills to connect with a diverse clientele. - Strong active listening skills to address customer concerns effectively. - Ability to work independently and collaborate effectively with internal teams. - Proficiency in using various communication channels (phone, email, chat) and CRM software. - Genuine passion for providing exceptional service and exceeding expectations.