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Assistant Vice President - Service Delivery Manager

Assistant Vice President - Service Delivery Manager

SBI Card

10 - 12 years

10 - 15 Lacs

gurugram

Posted:1 hour ago| Platform:

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Skills Required

it services application support linux information security shell scripting cms dns rfp release management android

Work Mode

Work from Office

Job Type

Full Time

Job Description

What s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning development framework

Role Purpose

Managing Service Delivery for various IT Digital Channels. The Role is responsible for managing service levels including uptime, incident management, release management, compliance, BCP and DR practices for SBICard customer facing digital channels.

Role Accountability

Manage Application service delivery - Person will be leading end to end service delivery practices along with his team whose responsibilities includes Managing uptime, high availability, compliance, incident management, release management, setting up monitoring/alerts etc. Systems under scope are
SBI Card retail website (www.sbicard.com)
SBI Card retail mobile app (android and iOS)
SBI Card connect corporate B2B website (sbiconnect.sbicard.com)
Transactional alerts and eCARD.
Manage Application IT infrastructure along with CTO organization - For in scope digital channels, you will be working directly with CTO other teams for managing infrastructure, network and other components. Setup/changes/support in these components will be executed and owned by relevant teams, however you need to have strong hold and review mechanism on these components for website/mobile vertical.
Projects delivery for IT operations - You will also get small to medium projects executed from your outsourced team to bring more efficiency in IT operations or to address important business/compliance requirements. Keeping Application secure and compliant - Your outsourced team will be working on keeping website/mobile applications secure on various application information security standards (e.g. OWASP ). These scans will be conducted time to time by internal and third-party auditors. For vulnerabilities and compliance outside application layer you will be managing release planning for website and mobile application related servers. The compliance and patching will be ensured by other relevant teams of SBI Card.

Measures of Success

Up Time of Digital channels
SLA for Incident Management
RTO and RPO for BCP and DR
Release management (First time right)
Architecture review and Adherence
Key decisions in architecture

Technical Skills / Experience / Certifications

Technology skill set - Person should have hands on experience in most of following technology areas.

Application and Databases - Java J2EE, SOAP/REST, Microservices, Oracle, PL/SQL
User Interface frameworks - Angular and React
Application Monitoring - Tools like for application monitoring and alerts
Platforms - Linux, Shell scripting, Oracle WebLogic
CMS - Teamsite/Livesite
Low Code platform - Kony/Temenos
Internet facing infrastructure knowledge is preferred which includes - external DNS, loadbalancer, firewalls etc.

Competencies critical to the role

RFP and Vendor management - You should have experience on running RFP process, vendor and platform evaluation and IT vendor relationship management.

Qualification

B.E / B.Tech / MCA in Computer Science/IT.
ITIL/ITSM/ITAM is highly desirable.
MBA/PGDM in IT/System is preferred but not mandatory.
10-12 years of total experience with at least 2 years in Application support / service delivery

Preferred Industry

IT Services

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Assistant Vice President - Service Delivery Manager