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WNS Holdings
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Assistant Manager

Job Expired: This job listing has expired.

Assistant Manager

WNS Holdings

3 - 8 years

4 - 8 Lacs

Delhi NCR Gurgaon

Posted:2 months ago| Platform:

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Skills Required

Team Management Operations Team Handling Attrition Management Travel Process Shrinkage CSAT

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Role: To manage team & provide support to clients for process related queries and assistance. Meeting SLAs consistently by managing the performance of the team - Monitor Resource / capacity planning on a daily / weekly basis Monitoring project deliveries and ensuring zero delays with high quality standards. People Management and ensuring smooth functioning of the process/team Controlling attrition Focus on Quality within team and for the process & ensuring Compliance of ISO Managing Client expectations. Report teams performance dash boards on a weekly and monthly basis. Must be from Travel Background. Rotational shifts and week offs. Work from office module. Qualification-Graduate Minimum experience-2 years into team Handling

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WNS Holdings

www.wns.com

Business Process Management (BPM)

Mumbai

45,000 Employees

248 Jobs

Key People

Keshav Murugesh

CEO
Ameet R. Kakkad

CFO
Rohit S. Sinha

COO
Dinesh S. Satyam

Chief HR Officer

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