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Sira Enterprises Bangalore
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Assistant Manager Track & Trace & Loyalty Operations

Assistant Manager Track & Trace & Loyalty Operations

Sira Enterprises Bangalore

3 - 6 years

6 - 10 Lacs

bengaluru

Posted:10 hours ago| Platform:

Apply

Skills Required

qr code system barcode crm gs1

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Experience:

Key Responsibilities

Track & Trace (Barcode Management)

Monitor and manage the
product serialization / barcode system
for all manufactured or sold products.
Ensure
each barcode is linked
correctly to product data, batch, and distribution details.
Track barcode scans across supply chain and customer points to ensure
authenticity and traceability
.
Coordinate with IT / vendors for system issues, data syncing, and QR code generation.
Analyze scan data and prepare
daily / weekly reports
on product movement and traceability performance.
Identify duplicate scans, counterfeit alerts, or system discrepancies and ensure timely resolution.

Reward Points / Loyalty Management

Manage customer and dealer
reward point systems
integrated with barcode scanning.
Ensure points are
credited and redeemed accurately
through the barcode-based platform.
Track
customer engagement metrics
(scans, redemptions, active users, etc.).
Coordinate with Marketing and IT for campaign updates, reward catalogue changes, and backend validation.
Prepare MIS reports on reward utilization, top redeemers, and campaign ROI.

Skills & Competencies

Hands-on experience with
barcode / QR code systems
(GS1, SAP AII, or custom T&T tools).
Working knowledge of
CRM / Loyalty platforms
(Capillary, Salesforce, or custom).
Good understanding of
data analysis
,
Excel / Power BI
, and reporting tools.
Analytical and problem-solving mindset.
Strong coordination with cross-functional teams (IT, Marketing, Supply Chain).
Attention to detail and accuracy in system data validation.

Qualification

Bachelor’s Degree in Engineering / IT / Business Management.
Preferably 4–6 years’ experience in Track & Trace, CRM, or Loyalty Operations.

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