Assistant Manager - Service Now Developer

Position Purpose
Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal.

Responsibilities

• Responsible for setting up Risk IT Cyber solutions on the ServiceNow platform.
• Example of Modules: IRM (Integrated Risk Management, SecOps (Security Incidents), CMDB, Entities Mgmt., Controls, Audit Management
• Contributes to the phases of feasibility analysis and design, brings an expert opinion on the feasibility and complexity of implementation in ServiceNow
• Produces technical feasibility analysis, gap analysis, design proposals, macro estimations, scripting, reporting
• Analyzes the User Requirements provided by the Product Owners and challenges the proposed needs, brings proposals that aim at the standard use of the product and the implementation of ''best practices
• Translates the functional need into technical solution
• Writes design papers, parameterization, architecture, flow diagrams and documents for production and maintenance
• Develops (parameter) the functional need in ServiceNow IRM and SecOps, ensures the testing of the development
• Collaborates with the technical, functional and security architects in the realization of deliverables for architecture instruction bodies (CVIT)
• Collaborate with the PO, provide estimates of effort and time Identify risks and dependencies
• Provide maintenance and technical support for the solution in production
• Identifies and proposes solutions to optimize, fine-tune and simplify the application

• Collaborates with the technical, functional and security architects in the realization of deliverables for architecture instruction bodies
• Mentors and coaches other team members on technical topics.
• Contribute to hiring activities
• Optimize performance by monitoring response time

• Information Security technologies, Database and application security, Network Architecture, Database /Application /Network Layer Secure Protocols, Physical and Environmental Security, mobile & cloud security concepts
• XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP
• Proficient in building and mapping business requirement into ServiceNow Platform

• Experience on IT Risk Management (IRM / GRC) solutions

  (ServiceNow, Enablon, Archer or other GRC Systems)
• Strong skills in ServiceNow notions : ITSM, CMDB, Workflows, Access Control, Reporting, Performance Analytics, Flow designer
• Strong written and verbal communication skills.
• Solid analytical, decision-making and problem-solving skills combined with the ability to think globally

ServiceNow Certified System Administrator (CSA)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

• Decision Making
• Creativity & Innovation / Problem solving
• Communication skills - oral & written
• Ability to collaborate / Teamwork

Transversal Skills: (Please select up to 5 skills)

• Ability to understand, explain and support change
• Ability to develop and adapt a process
• Analytical Ability

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years.