Assistant Manager - Service Management

Management Trainee/Assistant Manager, Service Management

Responsibilities

1.

• Ensure compliance standards

  : Oversee contract management processes to ensure adherence to legal and regulatory requirements. Perform restricted party screening process to determine if order can be fulfilled

• Analyse contract details

  : Validate terms with customers to ensure mutual understanding and agreement.

• Manage standard terms

  : Develop and maintain standard terms and conditions for contracts to ensure consistency.

• Receive signed contracts

  : Coordinate with sales teams to collect signed contracts and agreements.

• Operationalize contracts

  : Convert contracts into purchase orders (PO) and invoices for seamless processing.

• Enter invoicing schedules

  : Input invoicing schedules into the system to ensure timely billing. Match invoices with purchase orders and resolve any discrepancies or exceptions promptly.

• Resolve disputes

  : Address issues, claims, assertions, and disputes efficiently to minimize disruptions.

• Customer onboarding

  : Set up new customer accounts in the customer master database system.

• Update customer data

  : Obtain changes in customer details and update the master database system accordingly.

• Automate entitlements

  : Streamline the provisioning of entitlements for efficient access management.

• Order confirmation

  : Create order confirmations to facilitate order fulfilment processes.

• Create entitlements

  : Grant users access to software by creating necessary entitlements.

• Project code creation

  : Generate project codes for time tracking purposes when required.

• Expire entitlements

  : Manage entitlement expiration based on agreed license durations.

• Maintain visibility

  : Ensure real-time visibility into customer activities and interactions.

• Process quotes

  : Convert quotes into orders for streamlined service delivery.

• Service consumption processing

  : Manage service consumption processes effectively.

• Invoice approval

  : Approve invoices for payment after thorough verification.

• Revenue recognition

  : Perform activities related to accurate revenue recognition.

• PO creation and management

  : Handle general PO creation, submission, and ongoing management.: Initiate requisitions for procurement needs partner POs.

• Process returns and corrections

  : Handle returns and corrections efficiently to maintain accurate financial records.

2.

• Implement early payment discounts

  : Develop strategies and processes to encourage customers to take advantage of early payment discounts.

• Call management

  : Communicate with customers regarding invoice or billing questions to ensure clarity and resolve any issues.

• Distribute commissions/payment disbursement

  : Manage the distribution of commissions and payments efficiently.

• Manual invoice creation

  : Manually create invoices when necessary to ensure accuracy and compliance.

• Tax calculations

  : Perform tax calculations for invoices as applicable to ensure compliance with regulations.

• Customer reports and aging

  : Compile customer reports and aging analyses to track payment status and identify overdue accounts.

• Setup payment methods

  : Establish various accepted payment methods to facilitate customer transactions.

• Reconcile invoices

  : Match distributed invoices with recognized revenue during specific periods.

• Enter voucher

  : Accurately input voucher details into the financial system to ensure proper tracking and payment.

• Receive invoice

Qualifications we seek in you!

Minimum Qualifications

.Bachelor%27s degree

.Excellent professional experience in Quoting and Order including contracting, supplier onboarding, MDM, Order and PO Processing

.Good understanding of processes, solutions, and competition in the market

.Experience/exposure to related areas like Supply Chain, Quality, and Compliance.

.Significant experience in High-Tech and Manufacturing Industries

.Desire and capability to continuously learn, quickly becoming a subject matter expert in all sales and commercial processes and offerings

.Ability to create highly professional and polished client deliverables

• Strong analytical skills with attention to detail.

.Process/Domain Experience: Service Management

oQuote to cash process and sales administration

oContract Management

oOrder Management

oSupplier Onboarding

oPurchase Order Management

.Process/Domain Experience: Accounts Payable/Receivable

• Experience in invoicing, payment processing, or related roles.

.Proficiency in financial management systems and software

Preferred Qualifications/ Skills

.Ability to learn quickly

.Diploma / Post Graduation in International supply chain management / Sourcing Management

• Excellent Communication skill and the ability to engage customers in significant discussions

.Oracle, ServiceNow, SAP, knowledge and experience would be an added advantage

.Possess the following key behaviours: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving

.Proficiency in coaching skills and with high level of confidentiality and professionalism