Assistant Manager - Restaurants

Role Overview: You will be responsible for assisting in the daily supervision of restaurant operations, including Restaurants/Bars and Room Service. Your role will involve menu planning, maintaining sanitation standards, and assisting servers and hosts during peak meal periods. Your aim will be to continually enhance guest and employee satisfaction by determining training needs and implementing appropriate plans. Key Responsibilities: - Handle employee questions and concerns - Monitor employees to ensure performance expectations are met - Provide feedback to employees based on service behaviors - Supervise daily shift operations and related areas in the absence of the Director of Restaurants or Restaurant Manager - Participate in department meetings to communicate departmental goals and achieve desired results - Ensure all employees have necessary supplies, equipment, and uniforms - Communicate any food quality and service level issues to Chef and Restaurant Manager - Ensure compliance with restaurant policies, standards, and procedures - Monitor alcohol beverage service in compliance with local laws - Manage to achieve or exceed budgeted goals - Interact with guests to obtain feedback on product quality and service levels - Supervise staffing levels to meet guest service, operational needs, and financial objectives - Encourage employees to provide excellent customer service within guidelines - Handle guest problems and complaints, seeking assistance when necessary - Strive to improve service performance and set a positive example for guest relations - Supervise on-going training initiatives and use available on-the-job training tools for employees - Communicate performance expectations and coach employees regarding performance - Provide information to supervisors, co-workers, and subordinates through various channels - Analyze information, evaluate results, and solve problems effectively - Recognize good quality products and presentations - Supervise daily shift operations in the absence of the Restaurant Manager Qualifications Required: - High school diploma or GED with 4 years of experience in the food and beverage, culinary, or related professional area OR - 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of experience in the food and beverage, culinary, or related professional area Company Details: Omit this section as it does not contain any additional information about the company.,