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IZEE MANPOWER CONSULTANCY PVT LTD
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Assistant Manager - Operations

Assistant Manager - Operations

IZEE MANPOWER CONSULTANCY PVT LTD

3 - 8 years

|

0 Lacs

Posted:2 days ago| Platform: Shine logo

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Skills Required

operations csat aht service level management

Work Mode

On-site

Job Type

Full Time

Job Description

Minimum Educational Qualification 12th Std. (No Backlogs), Graduation will be preferred.
Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner
Strong leadership and people management skills.
Proficiency in MS Excel, PowerPoint, and reporting tools.
Strong understanding of BPO operations, SLAs, and KPIs.
Ability to multitask and work under pressure.
3+ years of experience
in BPO operations, with at least
1-2 years in a team leadership or assistant managerial role.
Experience handling
voice / non-voice / blended processes

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IZEE MANPOWER CONSULTANCY PVT LTD

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