Assistant Manager, Operations

Job Description

Position:

Alike.io

The role

We are seeking a dynamic and experienced Assistant Manager - Operations. This role involves booking and coordinating hotels, transfers, attraction tickets, and other travel-related services for our guests. You will work closely with the Tele Sales team to ensure seamless travel experiences from initial planning to trip completion. Your responsibilities include overseeing the entire process, ensuring high levels of customer satisfaction, and maintaining operational efficiency. Demonstrated experience of working at a Destination Management Company (DMC) or a digital holiday booking platform is essential. You should be comfortable working in a fast-paced, data-driven environment.

To be successful in this role, you will need a unique blend of customer-centric creative thinking and disciplined execution.

Key responsibilities

• Manage the booking process for accommodations, transportation, tours, and other travel-related services based on finalized itineraries from the Tele Sales team.
• Confirm and communicate all travel arrangements to guests promptly.
• Oversee the execution of travel plans, ensuring all services are delivered as promised and addressing any issues that arise.
• Coordinate with internal and external partners to ensure smooth operations and maintain relationships with service providers.
• Negotiate rates and logistics with partners to secure the best deals and ensure services meet company standards and guest expectations.
• Provide real-time assistance to guests during their trips, handling escalated issues and complaints professionally.
• Collect and analyze traveler feedback to continuously improve offerings.
• Collaborate with the Tele Sales, Customer Services, and Finance teams to ensure alignment, address inquiries, confirm payments, and manage vendor payments.
• Support and guide team members, fostering a collaborative and efficient work environment.
• Ensure compliance with company policies, procedures, and quality standards.
• Stay informed about global travel trends, destination updates, and travel advisories.

Key requirements for the role

• Bachelor's degree in business, hospitality, or a related field.
• At least 3 years of experience in Operations within the travel industry.
• Proven track record of managing and coordinating travel plans and services.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in MS Office
• Flexible, adaptable, and able to work under pressure in a fast-paced environment.
• Strong knowledge of popular travel destinations, culture, and trends.

Benefits

• Competitive salary and benefits
• Private medical insurance
• A supportive and ambitious team to help you grow

www.alike.io