Position: Travel Advisor Location: Gurgaon, India Alike.io is a passionate bunch of people, working hard to make it easy for everyone to travel like the people they like. We do this by helping travel content creators share their travel stories from their personal travel studios and by assisting travellers find and book their most preferred travel itineraries on a single platform. We continuously strive to be a brand you can trust to book awesome experiences that create lifelong memories. We are looking for enthusiastic folks with a get-it-done mindset to join us in this mission. For us, hard work is important, but even more important is keeping our promises, delivering on our commitments. Being a hero is good at Alike but being a team-player is priceless. And finally, making the right choice usually mean going the difficult path, and that is the Alike way. The role As a Travel Advisor, you'll serve as the bridge between our customers and their next great adventure. Your expertise will guide travellers, ensuring they have a seamless, exciting, and personalised experience. If you're passionate about exploring the world and helping others do the same, this role is for you! Key responsibilities Customer Consultation : Engage with customers to understand their travel preferences, needs, and budgets. Travel Planning : Utilise our suite of online tools and resources to research, plan, and curate bespoke travel itineraries. Generating Profitable Sales : Use travel expertise and customer influencing skills to drive bookings and increase profitability. Identify up-sell and cross-sell opportunities. Booking Management : Assist clients with booking accommodations, transportation, tours, and other travel-related services. Ongoing Support : Provide clients with real-time assistance during their trips, ensuring their experiences are smooth and enjoyable. Stay Updated : Continuously monitor and stay informed about global travel trends, destination updates, and any travel advisories or restrictions. Feedback Loop : Collect and analyze feedback from travelers to constantly refine and improve our offerings. Team Collaboration : Work closely with the marketing, operations, and tech teams to offer insights and feedback based on customer interactions. Key requirements for the role At least 1 year experience in the travel industry, in a travel package sales role. Strong knowledge of popular travel destinations, culture, and trends. Proven track record of meeting or exceeding travel sales targets. Proficiency in using travel booking systems and software. Excellent communication (both written and verbal) and negotiation skills. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Problem-solving skills and the ability to handle challenging customer situations with empathy and grace. Benefits Competitive salary and benefits Attractive sales commission A supportive and ambitious team to help you grow www.alike.io
Job Description Position: Senior Executive - Operations Location: Gurgaon, India Alike.io is a passionate bunch of people, working hard to make it easy for everyone to travel like the people they like. We do this by helping travel content creators share their travel stories from their personal travel studios and by assisting travellers find and book their most preferred travel itineraries on a single platform. We continuously strive to be a brand you can trust to book awesome experiences that create lifelong memories. The role We are seeking a dynamic and experienced Senior Executive - Operations. This role involves booking and coordinating hotels, transfers, attraction tickets, and other travel-related services for our guests. You will work closely with the Tele Sales team to ensure seamless travel experiences from initial planning to trip completion. Your responsibilities include overseeing the entire process, ensuring high levels of customer satisfaction, and maintaining operational efficiency. Demonstrated experience of working at a Destination Management Company (DMC) or a digital holiday booking platform is essential. You should be comfortable working in a fast-paced, data-driven environment. To be successful in this role, you will need a unique blend of customer-centric creative thinking and disciplined execution. Key responsibilities Manage the booking process for accommodations, transportation, tours, and other travel-related services based on finalized itineraries from the Tele Sales team. Confirm and communicate all travel arrangements to guests promptly. Oversee the execution of travel plans, ensuring all services are delivered as promised and addressing any issues that arise. Coordinate with internal and external partners to ensure smooth operations and maintain relationships with service providers. Negotiate rates and logistics with partners to secure the best deals and ensure services meet company standards and guest expectations. Provide real-time assistance to guests during their trips, handling escalated issues and complaints professionally. Collect and analyze traveler feedback to continuously improve offerings. Collaborate with the Tele Sales, Customer Services, and Finance teams to ensure alignment, address inquiries, confirm payments, and manage vendor payments. Support and guide team members, fostering a collaborative and efficient work environment. Ensure compliance with company policies, procedures, and quality standards. Stay informed about global travel trends, destination updates, and travel advisories. Key requirements for the role Bachelor's degree in business, hospitality, or a related field. At least 1 years of experience in Operations within the travel industry. Proven track record of managing and coordinating travel plans and services. Excellent communication, negotiation, and interpersonal skills. Strong organizational and multitasking abilities. Proficient in MS Office Flexible, adaptable, and able to work under pressure in a fast-paced environment. Strong knowledge of popular travel destinations, culture, and trends. Benefits Competitive salary and benefits Private medical insurance A supportive and ambitious team to help you grow www.alike.io
Job Description Position: Assistant Manager, Operations Location: Gurgaon, India Alike.io is a passionate bunch of people, working hard to make it easy for everyone to travel like the people they like. We do this by helping travel content creators share their travel stories from their personal travel studios and by assisting travellers find and book their most preferred travel itineraries on a single platform. We continuously strive to be a brand you can trust to book awesome experiences that create lifelong memories. The role We are seeking a dynamic and experienced Assistant Manager - Operations. This role involves booking and coordinating hotels, transfers, attraction tickets, and other travel-related services for our guests. You will work closely with the Tele Sales team to ensure seamless travel experiences from initial planning to trip completion. Your responsibilities include overseeing the entire process, ensuring high levels of customer satisfaction, and maintaining operational efficiency. Demonstrated experience of working at a Destination Management Company (DMC) or a digital holiday booking platform is essential. You should be comfortable working in a fast-paced, data-driven environment. To be successful in this role, you will need a unique blend of customer-centric creative thinking and disciplined execution. Key responsibilities Manage the booking process for accommodations, transportation, tours, and other travel-related services based on finalized itineraries from the Tele Sales team. Confirm and communicate all travel arrangements to guests promptly. Oversee the execution of travel plans, ensuring all services are delivered as promised and addressing any issues that arise. Coordinate with internal and external partners to ensure smooth operations and maintain relationships with service providers. Negotiate rates and logistics with partners to secure the best deals and ensure services meet company standards and guest expectations. Provide real-time assistance to guests during their trips, handling escalated issues and complaints professionally. Collect and analyze traveler feedback to continuously improve offerings. Collaborate with the Tele Sales, Customer Services, and Finance teams to ensure alignment, address inquiries, confirm payments, and manage vendor payments. Support and guide team members, fostering a collaborative and efficient work environment. Ensure compliance with company policies, procedures, and quality standards. Stay informed about global travel trends, destination updates, and travel advisories. Key requirements for the role Bachelor's degree in business, hospitality, or a related field. At least 3 years of experience in Operations within the travel industry. Proven track record of managing and coordinating travel plans and services. Excellent communication, negotiation, and interpersonal skills. Strong organizational and multitasking abilities. Proficient in MS Office Flexible, adaptable, and able to work under pressure in a fast-paced environment. Strong knowledge of popular travel destinations, culture, and trends. Benefits Competitive salary and benefits Private medical insurance A supportive and ambitious team to help you grow www.alike.io