Assistant Manager-Operations Accounting

Job Description

Job Title: Assistant Manager Operations Accounting Location: Bangalore Department: Finance Shared Services Accounts Receivable Employment Type: Full-time Work Model : Hybrid Working Hours: Rotational Shifts Role Overview We are seeking a dynamic and experienced leader for our Accounts Receivable Team. This role is pivotal in driving operational excellence, ensuring compliance, and fostering a high-performance culture. The ideal candidate will bring strong domain expertise, leadership capabilities, and a continuous improvement mindset. Key Responsibilities Operational Leadership Manage day-to-day operations of the AR Accounting process, ensuring timely and accurate execution. Conduct daily team huddles and regular performance reviews. Monitor KPIs and SLAs; generate and present operational reports to stakeholders. Lead weekly/biweekly calls with onshore partners to address updates, issues, and escalations. Process Excellence & Compliance Identify process gaps and drive continuous improvement initiatives. Conduct root cause analysis (RCA) for errors and implement corrective actions. Ensure adherence to ISMS policies and business continuity plans. Maintain and update Desktop Procedures (DTPs) in line with audit requirements. People & Performance Management Guide and mentor team members; support their Individual Development Plans (IDPs). Conduct performance reviews, provide feedback, and manage low performers. Foster a culture of recognition, engagement, and collaboration. Support recruitment efforts and onboarding of new team members. Stakeholder Management Ensure timely communication of escalations, process changes, and feedback from the onshore team to relevant internal stakeholders. Support the onshore team during audits, month-end close, and other critical accounting cycles by providing accurate and timely data. Build strong working relationships with onshore process Team to foster trust, transparency, and continuous improvement. Coordinate with onshore teams to align on best practices, standard operating procedures, and compliance requirements. Required Skills & Qualifications Bachelors degree in commerce, Finance, or related field (MBA preferred). 58 years of experience in Accounts Receivable or Finance Shared Services. Proven experience in leading teams and managing operations in a global environment. Strong knowledge of AR processes including Cash Application, Billing, Customer Maintenance, Refunds, and Write-offs. Proficiency in MS Office and ERP systems (SAP/Oracle preferred). Excellent communication, analytical, and problem-solving skills.