Assistant Manager/ Manager- Program Strategy - Fulfilment & Experience

Job Description

About the Role As a Manager in Experience at Meesho, you will play a pivotal role in crafting exceptional and memorable shopping journeys. Your primary focus will involve establishing robust partnerships with the Business, Product, Tech, and Data teams along with collaborating closely with program managers and leaders overseeing fulfillment and user experience initiatives to redefine the experience for our ecosystem. In this capacity, you will spearhead key initiatives and impactful projects aimed at overhauling our approach to user satisfaction. Your central guiding principle will be to ascertain whether Meesho is the preferred e-commerce channel for all our customers. You will address this question daily by implementing user and seller-centric, cost-effective designs and processes. Additionally, you will take ownership of performance metrics for Fulfillment and Experience within your domain. What you will do Work on important charters like cost reduction, user experience and seller experience Lead strategic initiatives and projects to various metrics to improve user experience/ seller experience and supply chain cost Run experiments and pilots to stress test initiatives on ground, run iterations, and scale them Build robust processes and SOP to drive rigor in operations and improve efficiency to solve user/ seller experience Foster strong collaborations with cross-functional teams including Business, Product, Design, Tech, and Analytics Evaluate and ensure Meesho's status as the preferred e-commerce channel for diverse customer segments Implement user-centric, cost-effective designs and processes for long term sustainable improvements Own performance metrics within your designated domain What you will need Premium MBA degree coupled with over 3 years of hands-on experience in start-ups, consumer internet companies or management consulting Demonstrate a robust data-driven mindset, adept at solving complex problems through analytical approaches Exhibit a proven capability to articulate informed perspectives on business implications and strategies Showcase a track record of successfully defining and executing initiatives with minimal supervision, reflecting a commitment to extreme ownership Display expertise in managing multiple stakeholders across various fronts, showcasing adaptability in fast-paced environments