Assistant Manager - Key Accounts - North

Role Overview: As a Key Account Manager (KAM) at our company, you will play a crucial role in managing and nurturing relationships with existing clients. Your primary responsibilities will include ensuring high levels of client satisfaction, driving long-term partnerships, and identifying opportunities for growth through cross-selling and upselling. Leveraging your expertise in relationship management and sales, you will collaborate with internal teams to meet and exceed client needs. Key Responsibilities: - Serve as the primary point of contact for key clients, building strong, long-term relationships to ensure high levels of client satisfaction and retention. - Regularly engage with clients through meetings, calls, and site visits to understand their business needs and provide tailored solutions. - Develop and implement account strategies for each client, focusing on identifying opportunities for growth through cross-selling and upselling. - Identify and capitalize on opportunities to sell additional products or services that align with the clients needs and strategic goals. - Monitor account health metrics, including product usage, satisfaction, and retention, to ensure that clients are receiving the expected value. - Collaborate with sales, marketing, and product teams to ensure client feedback is integrated into service delivery and product development. - Address any client concerns or challenges promptly, working cross-functionally to ensure issues are resolved quickly and effectively. - Stay informed about market trends, competitors, and industry developments to provide insights to clients and the internal team. Qualification Required: - Experience: 5+ years of experience in Key Account Management, Client Success, or Sales, ideally within SAAS industry. Proven track record of managing high-value accounts and driving growth through cross-selling and upselling. - Skills & Knowledge: Strong communication and interpersonal skills, with the ability to influence, negotiate, and build trust with C-level executives and key stakeholders. In-depth understanding of relationship management, account strategy, and sales cycles. Ability to manage multiple accounts simultaneously while ensuring each clients needs are met. Strong problem-solving abilities and critical thinking skills. - Education: Bachelors degree in Business, Marketing, or a related field. A Masters degree is a plus. Additional Details: N/A,