Assistant Manager Guest Relations

Company Description Hyatt Regency Amritsar is a 5-star deluxe hotel located 4.2 kilometers from the world-renowned Golden Temple. The hotel has 248 rooms and is a 30-minute drive from Guru Ram Dass Jee International Airport. Situated adjacent to the Nexus Mall Amritsar on GT Road, Hyatt Regency Amritsar is the most convenient choice for leisure travelers from around the globe. Role Description This is a full-time on-site role for an Assistant Manager Guest Relations, located in Amritsar. The Assistant Manager Guest Relations will oversee daily guest interactions, ensure customer satisfaction, handle guest inquiries and complaints, and provide exceptional customer service. The role also involves training staff in guest relations practices to enhance service quality. Qualifications Guest Relations and Customer Service skillsStrong Communication skills, both verbal and writtenExperience in ensuring Customer SatisfactionAbility to train staff in guest relations practicesExcellent organizational and problem-solving abilitiesPrevious experience in the hospitality industry is a plusBachelor's degree in Hospitality Management or related field