Assistant Manager - Guest Realtions

Paras Health is hiring.

Location: Gurgaon.

Role Summary:

The Assistant Manager Guest Relations is responsible for ensuring exceptional patient and visitor experience, smooth front office operations, and effective coordination with clinical and non-clinical teams. The role requires strong communication skills, proficiency in MS Excel & PowerPoint for reporting/presentations, and the ability to manage guest relations activities in a hospital environment.

Key Responsibilities:

• Supervise and manage the Guest Relations team for patient care and satisfaction.
  
• Ensure a seamless patient journey from registration, admission, treatment support to discharge.
  
• Handle patient/attendant queries, grievances, and escalations with professionalism.
  
• Prepare MIS reports, dashboards, and presentations for management review (using Excel & PPT).
  
• Coordinate with clinical teams, billing, TPA, and administration to resolve patient issues promptly.
  
• Implement and monitor service quality standards to enhance patient experience.
  
• Train and guide Guest Relation Executives in communication, empathy, and service delivery.
  
• Conduct regular patient feedback surveys and share actionable insights with management.
  
• Support hospital branding initiatives by ensuring high service standards.
  

Key Skills & Competencies:

• Excellent communication and interpersonal skills.
  
• Strong presentation (PowerPoint) and analytical/reporting skills (Excel).
  
• Leadership and team management abilities.
  
• Problem-solving and patient-centric approach.
  
• Ability to work in a high-pressure hospital environment.
  

Qualification & Experience:

• Master’s in Hospital Administration (MHA) – mandatory.
  
• 6+ years of experience in Guest Relations/Patient Experience in a hospital setup.
  
• Hands-on experience with MS Excel (dashboards, pivot, analysis) and PowerPoint presentations.
• Experience in handling escalations and improving patient satisfaction scores.

Regards

Shobhit Nayal

9810802312