Assistant Manager - Field Collections

Werize

4 - 9 years

3 - 7 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Field Collections Hard Bucket Debt Recovery Npa Unsecured Loans

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Field Collections Manager

Key Responsibilities:

Lead, supervise, and develop a team of field collection executives and area leads.
Drive field collections to achieve recovery targets across early, mid, and late-stage buckets (DPD).
Plan and allocate daily field activities based on delinquency data and risk priority.
Track field force productivity using digital tools / mobile apps, and resolve on-ground challenges.
Coordinate and escalate high-risk or skip-trace cases to legal or external agencies.
Ensure 100% compliance with RBI guidelines, company policies, and ethical collection standards.
Train and onboard new field executives on collection scripts, dispute handling, and documentation.
Submit regular MIS and collection dashboards to regional leadership.
Act as the point of contact for escalated customer issues and complaints from the field.
Conduct field audits to ensure operational quality and verify adherence to SOPs.

Requirements:

Minimum 5 years of relevant experience in field collections, with 2+ years in a leadership role.
Hands-on experience with collections tracking software, field force management tools, or CRM systems.
Proven ability to manage large field teams and vendors across urban and semi-urban areas.
Good knowledge of the local geography and languages (Kannada preferred).
Excellent communication, negotiation, and conflict resolution skills.
Willingness to travel within Bangalore and nearby districts as needed.

Compensation:

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