9 - 14 years
15 - 25 Lacs
Posted:6 hours ago|
Platform:
Work from Office
Full Time
Responsible for leading team of Regional Managers for effectively conducting field collection Processes and deliver on portfolio performance.
1. Manage portfolio (Multiple Due Stages) performance through a team of Regional Collections Managers & ACMs, in line with Operating Plan.
2. Ensure appropriate infrastructure and resource availability to carry out collections as per operating plan
3. Formulate collection strategies for the zonal cluster basis market dynamics, portfolio spread/segmentation and business requirements
4. Identify critical/non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution
5. Conduct regular performance review with all vendors, Agency Managers & Regional Collections Manager for all critical metrics to track the portfolio health and ensure healthy process
6. Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies
7. Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction
Role & responsibilities
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