Assistant Manager - Customer Service Desk

Job Description

Role & responsibilities 1. Contract Management accurate & timely execution in SAP, continuous monitoring, and feedback to sales for corrective actions (High Focus on Medical Nutrition customers) 2. Customer Order Management – compliance to FIFO, confirmation of scheduled delivery 3. Customer Enquiries/Request & Complaint Management 4. Managing customer account receivables – Making ASN details in customers portal, coordinate for balance payments, Debit / Credit note issue for Detentions, short material delivery etc. 5. Establish and maintain productive working relationship with customers. 6. Control on detention costs at the customers end – mitigation and recovery 7. Customer Satisfaction Index – conduct survey, publish findings, create action plans for improvement 8. Broker commission follow ups Quarterly basis 9. Control on Ageing Inventory for Medical Nutrition products. 10. Customer visits – planning visits to various customers to get better knowledge & understand their pain areas.